Frequently Asked Questions
Review the questions below alongside the page information. Keep the original part reference, agreed specification and any project-specific requirements with your inquiry.
What information should I include in the inquiry form?
Include the equipment application, motor or tool reference and original brush details. Add a drawing or clear photos, the requested quantity and destination, and identify any specifications that still need confirmation.
When should I expect a quote or sample schedule?
Request the quotation and sample schedule after the part details and project scope have been reviewed. Confirm the timing for your specific requirement, including any drawing or sample approval steps.
Which supporting files can I attach to an inquiry?
The current form lists PDF, JPG and PNG files with a stated limit of less than 20M. Use a drawing or clear photographs that identify the brush, holder and connections. If a file is unsuitable for the form, describe the information you need to share and ask the team about the next step.
How should I submit several part numbers in one request?
Provide a separate line for each brush and equipment reference, with its quantity and drawing revision. Label the corresponding photos or drawings so parts are not mixed together. Flag missing information rather than grouping uncertain items under one reference.
What if I only have a worn brush and no drawing?
Include the equipment and motor identification, clear photos of the brush and holder, and any original part markings. State which measurements or material details are unknown. A worn sample is an inquiry reference and does not establish the original dimensions or an approved replacement by itself.
What details should I include in a follow-up message?
Refer to the earlier inquiry, quotation or order and identify the affected part. Describe the question or requested change, attach the relevant drawing revision or labelled photos, and state the decision or information you need. Keep changes to different references clearly separated.